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Accessibility statement

This accessibility statement applies to mytlc.telford.gov.uk.

This website is run by Telford & Wrekin Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 250% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible. For example:

  • videos don’t have captions or audio description

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact mailto:invest@telford.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. The phone number is 18001 01952 567589

Technical information about this website’s accessibility

Telford & Wrekin Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed on this page.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Embedded video

Our embedded video does not have captions or audio description. By December 2021 we plan to ensure our videos meet the required standard.

What we’re doing to improve accessibility

We plan to identify and fix issues according to the timescales shown for each area above.

Preparation of this accessibility statement

This statement was prepared on 28th June 2021 It was last reviewed on [date when it was last reviewed].

This website was last tested on 28th June 2021. The test was carried out by Yarrington ltd.

We complete our accessibility audits by testing how the site performs when accessed using accessibility tools such as WebAIM Wave Reporting and WebAIM Contrast Checker (to test the contrast levels between colours with hexadecimal accuracy).

All pages were tested to cover the different content types in the mytlc website.

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