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Terms and Conditions

Borough of Telford and Wrekin (“The Council”) Mytlc App - Terms and Conditions for Participating Businesses:

  1. The my tlc App ( ‘The App’) has been designed to encourage Borough residents to shop locally. The app provides a showcase for businesses to promote themselves and if they wish, to offer discounts and special offers to encourage loyalty and grow their customer base.
  2. Users of the App will be entitled to any discounts or special offers provided by shops, cafes, hairdressers, beauty salons, bars, restaurants, market traders and other businesses ( ‘The Businesses’) in the Telford & Wrekin Borough that are participating in the App scheme. The App is aimed at any business within the borough that trades directly with consumers.
  3. To be registered on the App businesses must have read these Terms & Conditions and agreed to comply with them. A small number of businesses are excluded from registration. These are: betting shops or other businesses linked to the gambling industry; pawnbrokers and; shops or other businesses connected to the sex industry. Applications submitted by businesses to be featured on the App will be subject to a moderation process before their application is approved.
  4. The Scheme is administered and promoted by Telford & Wrekin Council. Contact details are available on the my tlc business website telford.gov.uk.
  5. Businesses offering discounts or special promotions should scan the QC card on the customer’s phone at the point of sale. This can be when customers make their purchase or, if specified by the Businesses, on arrival at the outlet/on placing an order.
  6. For those customers who do not have a smart phone they will be provided with a physical my tlc card and businesses featured on the App are expected to provide access to any discounts or special promotions to these customers.
  7. Businesses shall inform all staff of the App scheme and ensure that they are trained in the use of the App so that customers are not inconvenienced or are unable to claim their discount/special offer.
  8. It is the responsibility of the business to keep their content up to date and refreshed on a regular basis.
  9. The Council reserves the right to remove businesses from the App with immediate effect at its absolute discretion. The Council has the right to decline to accept business registration at its discretion. The decision by the Council will be final and it is essential to the Council that it retains its reputation within the community of the Borough of Telford & Wrekin.
  10. The Council has the right to terminate the my tlc App at any time.
  11. The Council has the right to rebrand, rename, or enhance the App at any time.
  12. The Council may terminate a business registration on the App in the event of the Council receiving complaints about any businesses relating to Trading Standards or consumer protection issues which in the reasonable opinion of the Council may bring the App into disrepute or conflict. The Council accepts no liability for any termination of a business’s right to participate in the App scheme.
  13. The Council is not responsible, does not endorse and shall not be held liable for products and services offered and sold by participating businesses. Products and services are offered according to that business’s own Terms & Conditions. The Council takes no responsibility or liability for any transactions carried out.
  14. The my tlc App is not a credit, debit or guarantee card.
  15. Participating businesses will be provided with my tlc marketing and promotion materials which they must display in outlet windows and at points of sale.
  16. Participating businesses will be provided with a social media toolkit and must ensure that they abide by the my tlc branding guidelines.
  17. By registering on the my tlc.telford.gov.uk to be featured on the my tlc App the business agrees to these Terms & Conditions.
  18. The Council complies strictly with the terms of the Data Protection Act 2018. For further information on our privacy policy can be found on the Council’s website – privacy policy
  19. Whilst Telford & Wrekin Council makes every effort to keep the information on the my tlc App accurate, it disclaims any warranty or representation, express or implied, about its accuracy, completeness or appropriateness for a particular purpose. Thus, you assume full responsibility for using the information on these tools, and you understand and agree that neither Telford & Wrekin Council nor any of its employees are responsible or liable for any claim, loss or damage resulting from its use.
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